More and more businesses understand that remote support is becoming a significant advantage to the businesses. Whist remote support does keep costs down it also maximises your existing IT investment.

Our remote support service can achieve 90% of the I.T duties remotely. The introduction of special hardware improves this percentage to 97%. This means that remote support, maintenance and monitoring can be achieved via a secured method.

Only physical hardware upgrades need the presence of an IT engineer. Unfortunately no one can do that remotely. Yet!

Nine9Support use special hardware and software to capture remote Server and Client workstations. We can either work in the background (so that you can't see us working) or take control of your workstation "live" so that we can show you how to fix problems on your workstation.

As described above there is only a certain amount we can do remotely, so Nine9Support would always include a monthly visit to physically check that all systems and procedure were working satisfactorily. This would also give you the opportunity to discuss the performance of the systems and any configuration changes required.